Refund policy

We want you to be happy with your order. If something isn't right, you have 30 days from delivery to start a return.

How to start a return: email info@granpawent.com with your order number and the reason for the return. We'll reply within 1-2 business days with instructions. Please don't send items back without contacting us first, and please don't return items to the manufacturer.

Condition: new items must be unused, in the condition you received them, with all parts, accessories and original packaging. Open-box and pre-owned items are sold as described on the listing. That description is part of the sale, and returns must come back in the same condition.

Items we can't accept: perishable goods, intimate or sanitary items, opened personal-care or health products, hazardous materials, gift cards and digital products, unless the item arrived defective or damaged.

Damaged, defective or wrong item: contact us within 7 days of delivery and include a photo. We'll cover return shipping and send a replacement or a full refund, whichever you prefer.

Return shipping: unless the item arrived damaged, defective or not as described, return shipping is paid by the buyer. For items over $75, we recommend a tracked service.

Return address: Granpaw Enterprise, P.O. Box 211, Randallstown, MD 21133, USA.

Refunds: once your return arrives and is inspected, we'll email you. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to post it.

Exchanges: the fastest route is to return the item for a refund and place a new order.

Gifts: if the item was marked as a gift and shipped directly to you, you'll receive store credit for the item's value.